Last updated: July 28, 2025
This Agreement describes the terms and conditions applicable to the use of the ChartAI App, software, content and online services made available through the General Technologies website, ChartAI website, and through the ChartAI App (collectively, the “Service”) by authorized users.
This is a binding agreement between General Technologies. (“us”, “we”) and You (“you”, “your”) for the Service. Your access to and use of the Service is conditioned on your acceptance of and compliance with these Terms. These Terms apply to all visitors, users and others who access or use the Service.
This agreement (“Agreement”) is incorporated and made part of the Subscription Form (“Subscription”, the “Purchase”) between you and/or your company (collectively the “Customer” or “You”, as defined in the Purchase), and us, pursuant to which you purchased access to the Service.
We may change this Agreement at any time without prior written notice to you. If you use the Service after such change you hereby agree to such change. It is your responsibility to read the Agreement carefully each time you access the Service. We will provide notice that a change has been made to the Agreement.
To the extent of any direct conflicts, this Agreement shall take precedence over the Subscription Form.
ACCOUNTS AND REGISTRATION
To access the Service, you must register for and hold an account. By creating an account, you confirm that you possess the legal right and ability to enter into a legally binding agreement with us and agree to use the Service only in accordance with these Terms. As part of the registration process, you will identify an administrative user name and password for your Company account. You are responsible for keeping this username and password secure and are responsible for all use and activity carried out under your account. We reserve the right to refuse registration of, or cancel passwords we deem inappropriate.
PRIVACY AND COOKIES POLICY
In the performance of these Terms, each party must comply with applicable privacy laws in respect of any personal information, including without limitation the Personal Information Protection and Electronic Documents Act (PIPEDA) in Canada, the General Data Protection Regulation (GDPR) in the European Union, and the California Consumer Privacy Act (CCPA) in the United States.
You agree that our Privacy Policy which includes our Cookies Policy are made part of the terms of the Purchase for the Services and acknowledge having reviewed them prior to using the Services.
Personal Information Notice
We collect, store, use, and disclose personal information about you and your patients in order to provide you with the Service and for other purposes set out in our Privacy Policy.
Our Privacy Policy explains:
- How we store and use your personal information, and how you may access and correct it.
- How you can lodge a complaint regarding the handling of your personal information.
- How we will handle any complaint.
For further information about our privacy practices, you can view our Privacy Policy or contact us at privacy@generaltech.io.
By providing your personal information to us, you consent to the collection, use, storage, and disclosure of that information as described in these Terms and our Privacy Policy. We may disclose personal information to third parties that help us deliver our services (including information technology suppliers and our business partners) or as required or permitted by law. If you do not provide this information, we will not be able to provide the Service to you.
Use of De-Identified Information
We may de-identify information, not including personal health information, that is made available to us in connection with the Service. We may use or disclose such information in a de-identified form to make relevant functionality available to you and as otherwise described in our Privacy Policy.
You acknowledge that this use may involve disclosure of de-identified information to third parties as part of making the Service and its functionality available to you. We will take reasonable steps to ensure that information that is de-identified cannot be reverse-engineered, re-identified, or linked back to you or your patients by third parties.
SAAS SERVICES AND SUPPORT
Subject to the terms of this Agreement, we will use commercially reasonable efforts to provide you the Services and reasonable technical support services related to the Services.
RESTRICTIONS AND RESPONSIBILITIES
You will only access the Services in compliance with the terms of this Agreement. You will use the Services only in compliance with our Policies then in effect and all applicable laws and regulations.
You must:
- Receive consent from your patient to share personal and sensitive information with us if mandatory in your jurisdiction.
- Represent and warrant that you have secured all necessary authorizations and current consents from your patients to disclose their personal information (including sensitive information) to us. This consent is required so that we may collect, use, store, and disclose this information for the purpose of operating the Service as described in our Privacy Policy, ensuring that such action does not infringe on any law or the rights of any individual.
- Notify us immediately if you become aware of any problem or incident associated with the Service that has caused, or could cause, harm to patients or others.
- Notify us immediately if you become aware of any actual or potential defect in the Service or any complaint reported by any person in connection with the Service.
Except as otherwise permitted under these Terms, you will not, directly or indirectly: reverse engineer, decompile, disassemble or otherwise attempt to discover the source code, object code or underlying structure, ideas, know-how or algorithms relevant to the Services or any software, documentation or data related to the Services (“Software”); modify, translate, or create derivative works based on the Services or any Software (except to the extent expressly permitted by us or authorized within the Services); use the Services or any Software for timesharing or service bureau purposes or otherwise for the benefit of a third party; or remove any proprietary notices or labels.
You shall be responsible for obtaining and maintaining any equipment and ancillary services needed to connect to, access or otherwise use the Services, including, without limitation, mobile devices, modems, hardware, servers, software, operating systems, networking, web servers and the like. You shall also be responsible for maintaining the security of the Equipment, your account, passwords and files, and for all uses of your account or the Equipment with or without your knowledge or consent.
Third-Party Functionality
The Service’s functionality may involve the use of software, data, applications, services, or content that is provided to us by third parties (“Third-Party Functionality”). You agree to comply with any reasonable additional terms notified to you by us in respect of the use of Third-Party Functionality. If you do not agree to comply with those terms, we may need to terminate your account.
CONFIDENTIALITY; PROPRIETARY RIGHTS
Each party (the “Receiving Party”) understands that the other party (the “Disclosing Party”) has disclosed or may disclose business, technical or financial information relating to the Disclosing Party’s business (hereinafter referred to as “Proprietary Information”). Our Proprietary Information includes non-public information regarding features, functionality, and performance of the Service. Your Proprietary Information includes non-public data provided by you to us to enable the provision of the Services (“Customer Data”). The Receiving Party agrees: (i) to take reasonable precautions to protect such Proprietary Information, and (ii) not to use or divulge to any third person any such Proprietary Information, except in performance of the Services.
You shall own all right, title, and interest in and to the Customer Data. You grant to us a non-exclusive, worldwide, perpetual, irrevocable, royalty-free, sublicensable license and authority to use the de-identified material you provide or otherwise make available to us for the purpose of making Service functionality available to you, and as otherwise permitted by these Terms.
Notwithstanding anything to the contrary, we shall have the right to collect and analyze data and other information relating to the provision, use and performance of various aspects of the Services and related systems and technologies (including, without limitation, information concerning Customer Data and data derived therefrom), and we will be free (during and after the Term) to (i) use such information and data to improve and enhance the Services and for other development, diagnostic and corrective purposes in connection with the Services and other Company offerings, and (ii) disclose such data solely in aggregate or other de-identified form in connection with its business.
To enable us to use your feedback for our business purposes and to improve the Service, you agree to grant us a non-exclusive, worldwide, perpetual, irrevocable, royalty-free, sublicensable license to use feedback you provide to us. This allows us to make improvements to the Service from your suggestions, enhancement requests, and recommendations without restriction or payment.
We shall own and retain all right, title and interest in and to (a) the Services and Software, all improvements, enhancements or modifications thereto, (b) any software, applications, inventions or other technology developed in connection with the implementation services or support, and (c) all intellectual property rights related to any of the foregoing.
PAYMENT OF FEES
Fees
You agree to pay all fees specified in your Order Form. Unless otherwise stated in this Agreement or your Order Form:
- fees are based on the subscription plan purchased,
- all payments are non-cancellable and non-refundable, and
- you may not reduce the quantity of services during the current subscription term.
Invoicing and Payment
You must provide a valid, up-to-date credit card, purchase order, or another acceptable payment method. By submitting your credit card information, you authorise General Technologies to charge it for the full amount of your subscription—both for the initial term and any renewal periods. Charges will be processed in advance, either annually or according to the billing frequency listed in your Order Form.
If you’re paying by invoice rather than credit card, we will bill you in advance as outlined in the Order Form. Invoiced fees are due upon purchase unless otherwise stated. You are responsible for keeping your billing and contact information accurate and up to date.
Late Payments
If payment isn’t received by the due date, General Technologies may:
- charge late fees at 1.5% per month on the outstanding balance (or the highest rate allowed by law, if lower), and/or
- require prepayment or shorter payment terms for future subscriptions or renewals.
Service Suspension and Accelerated Payments
If any unpaid amount remains overdue for 30 days—or 10 days in cases of failed credit card charges—General Technologies may:
- suspend your access to the services, and/or
- accelerate the full balance of all fees due, making them immediately payable.
We’ll provide at least 10 days’ notice before suspending services, except in cases of declined credit card or direct debit transactions.
Payment Disputes
We won’t enforce late charges or suspend services if you’re disputing a charge in good faith and working promptly with us to resolve the issue.
Taxes
All fees are exclusive of taxes, levies, duties, or similar government charges (collectively, “Taxes”). You’re responsible for paying all applicable Taxes related to your purchase. If General Technologies is required to collect Taxes on your behalf, we’ll include them on your invoice unless you provide a valid tax exemption certificate. We remain responsible only for taxes assessed on our own income, property, or employees.
Changes to Fees
We may revise our pricing or introduce new charges with 30 days’ notice (which may be sent by email). Continued use of the services after the notice period constitutes your agreement to the updated pricing.
Billing Issues
you believe you were billed incorrectly, notify us within 45 days of the invoice date by contacting us at accounting@generaltech.io. We will investigate the issue in good faith.
Subscription Renewals
Your subscription will automatically renew at the end of each term unless you cancel before the renewal date. Cancellations take effect after the current subscription period ends. We do not offer refunds or credits for partial periods, unless explicitly stated otherwise in these Terms.
FREE TRIAL TERMS
If you register on General Technologies’ website for a free trial, we will provide access to the applicable service(s) at no charge until the earlier of:
(a) the end of the designated trial period,
(b) the start date of any paid subscription for the service(s), or
(c) termination of the trial at our sole discretion.
Additional terms may be specified on the trial registration page. These are incorporated into this agreement by reference and are legally binding.
Important Notice About Trial Use:
- Some features or functionalities available in the paid version may be limited or inaccessible during the trial.
- Data entered and customisations made during the trial may not carry over unless you upgrade to a paid subscription.
- If you switch to a different service tier after the trial, feature availability and data access may vary depending on the selected plan.
Disclaimer of Warranties & Limitation of Liability During Trial:
During the trial, services are provided strictly “as-is” and without warranty. General Technologies assumes no liability or indemnification obligations for the trial period, except where such exclusions are not enforceable under applicable law. In such cases, liability is limited to a maximum of $100.00.
General Technologies makes no guarantees that:
(a) the services will meet your requirements,
(b) the services will be uninterrupted, secure, or error-free, or
(c) any usage data provided will be accurate.
Despite any other terms in this agreement, you remain fully liable for:
- any damages resulting from your use of the services during the trial,
- any breach of this agreement, and
- your indemnification obligations.
You are encouraged to review the service documentation during the trial to understand its features and functions before committing to a purchase.
TERM AND TERMINATION
We may suspend your access or use of the Service and terminate this Agreement for your failure to make payment, for any violation of this Agreement, submission of false information, or for offensive or defamatory language submitted to the Service. We may also terminate these Terms if we withdraw the Service from the market, provided you will be entitled to a pro-rata refund of fees paid.
You may terminate your use of the Service at any time through your account settings or by emailing us. Such termination will take effect the day after the last day of your current subscription period, and we will not refund any fees that you have already paid.
Upon any termination, we may, but are not obligated to, delete stored Customer Data. All sections of this Agreement which by their nature should survive termination will survive termination, including, without limitation, accrued rights to payment, confidentiality obligations, warranty disclaimers, and limitations of liability.
FAIR USE POLICY
Storage. The services provided under this Agreement allow you to store customer data. To make sure that there is enough storage for all customers, we have expectations for the amount of customer data for each customer, based on Service Capacity. We have made sure that all customers will have plenty of storage space when the services are used normally. If we detect that you save excessive customer data, then we will contact you to find a solution.
Network Traffic and Bandwidth. To prevent a negative effect of excessive network traffic on your user experience or that of others, we may monitor your network traffic and bandwidth use and compare it to the average use for our customers based on Service Capacity. If we detect a situation that could lead to a decrease in service for customers, we will contact you to discuss the situation.
Urgent and Extreme Cases. In an urgent or extreme case, for example where services (for you or other customers) are likely to be significantly impacted, or where we believe your system or our system is under attack (a DDOS – denial of service attack, for instance) or where we believe your system or ours has been compromised (for example a hacker or potential a security breach) we may stop the services, or temporarily block your access to them. We will use reasonable efforts to provide notice prior to doing so. In some cases, even without an attack or breach, if your use of the services continues to impact other customers, is expected to do so, or is generating costs that are not normal when compared to other customers, we may isolate your services and pass the costs on to you. We will use reasonable efforts to provide you notice prior to doing so.
You shall implement current industry standard physical, administrative, and technical measures to (a) restrict access and use of the services under this Agreement, (b) maintain the security and integrity of the services accessible on or through your network, and (c) ensure that all users are notified of and comply with the usage restrictions set forth in this Agreement. Each of your users shall utilize the services only for the purposes of catering to your patients/customers and for no other commercial or research purpose. In the event the usage of the services for any given individual login of yours exceeds 50 patients per week, the Company may charge additional fees under the terms of the Agreement.
WARRANTY AND DISCLAIMER
No Professional Medical or Healthcare Advice
You agree that your use of the Service is solely for the purposes of supporting your administrative processes. You must exercise all necessary, and final, professional and medical decisions in relation to a patient’s diagnosis, advice, or treatment. You further agree and acknowledge that the Service does not: (a) constitute or make out to be a medical device; (b) constitute professional medical or healthcare advice, diagnosis or recommendation of treatment, or replace professional medical advice; or (c) directly diagnose or treat a patient’s illness or disability. You agree that you must not frame or suggest that the Service constitutes professional medical or healthcare advice or that it can be relied upon without independent consideration and confirmation by a qualified medical practitioner.
Disclaimer
We shall use reasonable efforts consistent with prevailing industry standards to maintain the Services in a manner which minimizes errors and interruptions. Services may be temporarily unavailable for scheduled maintenance or for unscheduled emergency maintenance, either by us or by third-party providers, or because of other force majeure events beyond our reasonable control.
HOWEVER, WE DO NOT WARRANT THAT THE SERVICES WILL BE UNINTERRUPTED OR ERROR FREE; NOR DO WE MAKE ANY WARRANTY AS TO THE RESULTS THAT MAY BE OBTAINED FROM USE OF THE SERVICES57. EXCEPT AS EXPRESSLY SET FORTH IN THIS SECTION, THE SERVICES AND IMPLEMENTATION SERVICES ARE PROVIDED “AS IS” AND WE DISCLAIM ALL WARRANTIES, EXPRESS OR IMPLIED, INCLUDING, BUT NOT LIMITED TO, IMPLIED WARRANTIES OF MERCHANTABILITY AND FITNESS FOR A PARTICULAR PURPOSE AND NON-INFRINGEMENT.
OUR (AND OUR LICENSORS AND SUPPLIERS) TOTAL CUMULATIVE LIABILITY TO YOU FOR ANY AND ALL CLAIMS ARISING FROM OR IN CONNECTION WITH THIS AGREEMENT (UNDER ANY LEGAL THEORY INCLUDING CLAIMS IN CONTRACT OR TORT), THE SERVICE AND THIS AGREEMENT, WILL NOT EXCEED THE AMOUNTS ACTUALLY PAID TO US BY YOU IN THE TWELVE (12) MONTH PERIOD IMMEDIATELY PRECEDING YOUR FORMAL WRITTEN NOTICE OF THE CLAIM FOR LIABILITY HEREUNDER. ALL CLAIMS THAT YOU MAY HAVE AGAINST US WILL BE AGGREGATED TO SATISFY THIS LIMIT AND MULTIPLE CLAIMS WILL NOT ENLARGE THIS LIMIT. IN NO EVENT WILL WE OR OUR LICENSORS OR SUPPLIERS BE LIABLE FOR SPECIAL, INCIDENTAL, INDIRECT OR CONSEQUENTIAL DAMAGES ARISING OUT OF OR IN CONNECTION WITH THIS AGREEMENT (UNDER ANY LEGAL THEORY INCLUDING CLAIMS IN CONTRACT OR TORT), INCLUDING, BUT NOT LIMITED TO, INTERRUPTED COMMUNICATIONS, LOST DATA OR LOST PROFITS, AND DAMAGES THAT RESULT FROM INCONVENIENCE, DELAY OR LOSS OF USE OF ANY INFORMATION OR DATA OR OF THE SERVICE, EVEN IF WE HAVE BEEN ADVISED OF THE POSSIBILITY OF SUCH DAMAGES, AND NOTWITHSTANDING THE FAILURE OF THE ESSENTIAL PURPOSE OF ANY LIMITED REMEDY PROVIDED HEREIN.
NO CLASS ACTION OR JURY TRIAL
You agree that, with respect to any dispute with us (and our licensors and suppliers) arising out of or relating to your use of the Service or this Agreement: YOU HEREBY GIVE UP YOUR RIGHT TO HAVE A TRIAL BY JURY; and YOU HEREBY GIVE UP YOUR RIGHT TO SERVE AS A REPRESENTATIVE, AS A PRIVATE ATTORNEY GENERAL, OR IN ANY OTHER REPRESENTATIVE CAPACITY, OR TO PARTICIPATE AS A MEMBER OF A CLASS OF CLAIMANTS, IN ANY LAWSUIT INCLUDING BUT NOT LIMITED TO CLASS ACTION LAWSUITS INVOLVING ANY SUCH DISPUTE.
RELEASE AND INDEMNITY. ANY DISPUTE IS YOUR OWN
By using this Service, you agree to accept such risks and acknowledge that we are not responsible for the acts or omissions of our users. You hereby release us from all claims, demands, and damages of every kind, nature, known and unknown, suspected and unsuspected, disclosed and undisclosed, arising out of or in any way connected with any such dispute now or in the future. You will defend, indemnify and hold us harmless from any claims, actions, amounts, fees, damages or costs attributable to any of the following: (a) your use or access to the Service (including claims by any user or patient of any user); or (b) allegations that your User Generated Content infringes, violates or misappropriates any intellectual property or any other right of a third party or otherwise causes harm to a third party.
NO AGENCY OR PARTNERSHIP
The parties to this Agreement are independent contractors. WE ARE NOT AN AGENT, PROMOTER, RESELLER, AFFILIATE, PARTNER OR JOINT VENTURER WITH YOU OR ANY OTHER CUSTOMER.
ASSIGNMENT
We may assign any or all of its rights hereunder to any party without your consent. You will not assign this Agreement or any of your rights or obligations without our prior written consent, and any such attempted assignment will be void and unenforceable. This Agreement will be binding upon the parties’ respective successors in interest and permitted assigns.
ENTIRE AGREEMENT
This Agreement, together with the Privacy Policy of the Service, constitutes the entire agreement between us and you regarding the subject matter of this Agreement, and supersedes and replaces all prior or contemporaneous communications whether electronic, oral or written between the Service and you with respect to such subject matter.
GOVERNING LAW
The laws of the province of British Columbia and the laws of Canada will govern this Agreement and the use of the Service. The parties hereby agree to irrevocably attorn to the exclusive jurisdiction of the Province of British Columbia for any claim, action or proceeding arising out of or related to this Agreement, except that we may bring any action, claim or proceeding for injunctive relief in any jurisdiction.
MISCELLANEOUS
If any portion of this Agreement is deemed unlawful, void or unenforceable by any arbitrator or court of competent jurisdiction, this Agreement as a whole shall not be deemed unlawful, void or unenforceable, but only that portion of this Agreement that is unlawful, void or unenforceable shall be stricken from this Agreement. If we do not exercise or enforce any legal right or remedy which is contained in the Agreement (or which we have the benefit of under any applicable law), this is not a formal waiver of our rights, and those rights or remedies will still be available to us. All covenants, agreements, indemnities, representations and warranties made by you in this Agreement shall survive your acceptance of this Agreement and the termination of this Agreement.
